Topic 2 (free topic): How to improve the quality of transportation services

Transportation service is one of the important for the logistic process. It involved many party that working together to achieve the target. It is strongly connect with the customer satisfaction. When the service is good, then the company of transportation service will growth up very well. Most of customers want a good quality instead of quantity. There are many ways to improve quality of transportation such as increase speed of shipment, good communication with customers, the journey of shipment must follow the requirement and it will become higher satisfaction if there is no delay in along the process.

The first way is increase service speed. Even the speed in increase they must make sure it is not affecting the conditions of goods itself. It is because anything can happen if the shipment moves to fast. The goods can damages. Most important is the goods arrive to customer in good condition and with appropriate time. They can compete with other company if can deliver a goods quickly than others. Therefore, it is a good way to improve quality of transportation service and satisfied the customers.

The quality also can improve by having a good communication with customers. For example we give the customer the right info about the shipment schedule or delivery time. If we do not have a good communication with customers, they will not know the status of shipment and it will give a bad impact to the company. It is clear here that the good communication will improve the quality of transportation within the customer and the seller. How about the delay in transportation process? Of course it will unsatisfied the customer because if one process delays it will affect the entire process. We need the strategy how to get no delay along the process. We can fix it by follow the schedule as it been set.

 Other than that, the shipment itself must follow the requirement. There have many aspect of requirement such as the vehicle and the rules of shipment and transportation. The quality depends on how they operate and manage the transportation. They must follow the truck requirement such as condition of tyre and the freight rate. If the entire requirement is followed then the quality of transportation will also improve.

In conclusion, the customer satisfaction is the main reason why we need to improve the quality of transportation. Moreover the company also get benefits because many customers want to deal again if the services are good. 

Date of published: 9th February 2014